According to the amended regulation valid from January 1, 2021, our company must inform about the speed parameters of provided housing services. If the actual internet connection service does not fit into the parameters, you, as customers, can file a complaint as an outage according to the SLA in the contract.
Contracts include, in addition to the advertised (commercial) speed, two other important parameters – minimum and commonly available speed values.
For this reason, we bring you a sample of new contracts and terms in electronic form. You can find them in printed form at our office.
Specification of services from 2021
Sample customer contract from 2021
Sample complaints procedure from 2021
General terms and conditions of Greendata company from 2021
Form for contract withdrawal in 2021
If you have any questions, do not hesitate to contact us.
Everything about the Regulation can be found here.
How and when to file a complaint? Our services have been regulated by SLA for over 10 years, so this does not bring anything new in the case of hosting and housing. Greenhousing contractually guarantees 99.9% SLA. For possible service unavailability, we reduce the price according to the following formula: 99.8 % - 99.6 % 5 % 99.5 % - 99.3 % 10 % 99.2 % - 99.0 % 15 % 98.9 % - 98.0 % 20 % 97.9 % - 97.0 % 25 % 96.9 % and less 30 %
For fixed connections, the maximum speed must not be lower than the value of our advertised speed, commonly available speed must correspond to at least 60% of the advertised speed value, and minimum speed must correspond to at least 30% of the advertised speed value. If the speed drops below 30% of the advertised speed, this is a new requirement and possibility for SLA resolution. Just contact us.
red